Ordering an item from drumdrops.com? We will ship to any confirmed address in the world free of charge. If you wish to use your own FedEx or Ups account or similar email us the account details on receiving shipping address confirmation.

Delivery Time

You sent me a damaged/defective item

If you take delivery of a Drumdrops package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

You have the right to return a faulty item within a reasonable period of time. Please keep all the information that accompanies your item as this will be needed should there be a fault, please e-mail us at info@drumdrops.com

I haven't received everything I ordered

Items you order from drumdrops.com may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, if your order contains Vinyl they will be dispatched separately.

I ordered the wrong thing and want to return it

No problem if it's un opened. Read Our Returns Policy page to find out what to do.

You sent me the wrong stuff

As soon as you find out we've sent you the wrong item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the wrong item back to us and we'll make sure you are not charged for it.

I haven't received anything. Where's my order?

Be patient the Postal Service sometimes takes longer. All Drumdrops packages are registered delivery. If you haven't received your package within 7 days for Europe or 14 days for elsewhere please contact us.

How Do I Return an Item?

Our "no hassle" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item.
Please note: we can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently: fill out the back of the delivery slip, giving the reason for the return. Please include your order number if you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number, which you will be able to find in your order confirmation email, in the case of a faulty product, please provide a full description of the fault.

Drumdrops Returns Department

We will notify you via e-mail when we have processed your return. This may take up to three weeks. For your protection we recommend that you use a recorded-delivery service.

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